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| Monthly Pass Cancelation Policy |
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How do I cancel Monthly Pass?
Please choose one of the following options to contact us:
Note that we cannot process cancelation requests at meeting locations.
Please include the following information when you contact us to cancel:- Your name and contact information (address, telephone number and email address)
- Pass ID Number (located on your Monthly Pass card) – or, if you have not completed the online sign-up for Monthly Pass, the Access Code on your Starter Voucher
- Reason for cancelation
- If entitled to a refund, any additional items as described on the reverse
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When does cancelation take effect?
- Your Monthly Pass is valid for a one month period ending on the date printed on your Monthly Pass card. Each monthly period is called a subscription month.
- Unless a special refund circumstance applies to you (see below), we’ll process your cancelation as follows:
- If you cancel in the first half of your subscription month, your cancelation will be effective on the end date printed on your Monthly Pass card.
- If you cancel in the second half of your subscription month, since you may have already been
billed for your next subscription month, you may receive a new Monthly Pass card for that month.
In that case, your cancelation will be effective as of the end of your next subscription month.
If you would like a refund for that month, please see the reverse.
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What is the refund policy?
- To obtain a refund, first please cancel using one of the options stated on the reverse side.
- Refunds are based on subscription months and are not prorated.
- Refunds are processed as follows (except in special refund circumstances):
– There are no refunds for your current subscription month.
– If you cancel in the second half of your subscription month, since you may have already been billed for
your next subscription month, you may receive a new Monthly Pass card for that month. In that case, to get a refund for that next subscription month, please return the new card to us (at the postal address listed on the reverse) within 7 days of receiving it.
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What is a special refund circumstance?
You may also be entitled to a refund if one of the following applies to you (note that the refund amount may vary depending upon the special refund circumstance):
- You are unable to complete your sign-up on our website within 7 days of purchase (e.g., no Internet connection or you do not meet certain health qualifications).
- If you are canceling your Monthly Pass subscription within 10 days of your initial purchase (or within such other period as required by law).
- If you are in Quebec and cancel within 7 days of the start of your second month
- You reach Lifetime Membership status.
- You become pregnant or you need to end membership due to death or disability.
- You move more than 30 kilometers from a participating meeting location, or if your location closes and there is no participating location within 30 kilometers of the closed location.
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What do I need to do to get a refund in a special refund circumstance?
If you are cancelling due to a special circumstance and would like to be considered for a refund, please complete and mail the cancellation notice on the reverse side and return the following:
- If you have not yet completed your sign-up on our website, please return your unused Monthly Pass Starter Voucher within 7 days of your initial purchase.
- In all other special refund circumstances, please return your current month’s Monthly Pass card and, if you cancel in the second half of your subscription month, please also return the next month’s Monthly Pass card to us when you receive it in the mail
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Cancelation Notice:
Please cancel my Weight Watchers Monthly Pass. | Reason for cancelation: | |
- Did not complete sign-up on the website | |
- Death/disability | |
- Pregnancy | |
- Cancelation within 10 days of purchase (or as otherwise required by law) | | - I am in Quebec and am cancelling within 7 days of the start of my second month | | - Became Lifetime Member | |
- Other: _____________________________________________________________ | |
| Name:___________________________________________________________________________ | | Address:__________________________________________________________________________ | | City:__________________________________ | State:________ | Postal Code:_________ | | Email:_______________________________________________________ | Phone:______________ | | Pass ID Number or Access Code:_______________________________________________________ |
- I am enclosing my Monthly Pass Starter Voucher or Monthly Pass card for refund consideration | |
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Please mail this cancelation notice and any other required materials to:
Weight Watchers Canada, Ltd.
c/o Monthly Pass Refunds
P.O. Box 129
Oakville, ON L6J 4Z5 |
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