Terms & Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.

Unless we indicate otherwise, by placing an order for products ("Store Products") offered currently or in the future via the online store available at ww.ca/en/shop or ww.ca/fr/ca/shop (the "Online Store"), you are agreeing to these terms and conditions ("Store Terms"). The Store Terms are additional terms that supplement, and should be read in conjunction with, the ww.com/ca Terms & Conditions or Subscription Agreement, as applicable, that govern your use of this website ("The Site"). When you place an order through the Online Store, you are ordering from WW Canada, Ltd. We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Store Terms at any time. You should check these Store Terms periodically for changes. By placing an order through the Online Store after we post any changes to these Store Terms, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Store Terms, you should not purchase from our Online Store. For the avoidance of doubt, these Store Terms do not apply to your purchase of any of the subscription Products offered on ww.com.

Terms & Conditions - In General

By purchasing via the Online Store, you agree to be legally bound and to abide by these Store Terms. We reserve the right to change, suspend, or discontinue all or any aspects of the Online Store at any time without prior notice. We sell and ship Store Products to end user customers only and such items are not for resale.

Product Description

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of the Online Store is accurate, complete, reliable, current, or error-free. Occasionally there may be information in the Online Store that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to revoke any stated price and to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after a purchase has been made). We also reserve the right to charge you the correct price or cancel, terminate or not process your order (including accepted orders). We apologize for any inconvenience.If you find that a product you purchase is not as described, your sole remedy is to return it in accordance to WW Returns Policy.

Pricing

The prices of Store Products are subject to change at any time without notice. We cannot confirm the price of an item until your purchase is complete. On rare occasions, an item may be priced incorrectly in the Online Store. If the price for the item in the Online Store is incorrect and is higher than the price provided at the time you placed your order, we may in our sole discretion inform you of the correct price and give you the option to order the item at the correct price, or we may cancel the order for such item and notify you of such cancellation. Prices are in Canadian dollars (CAD) and valid in Canada only. Sometimes a price online does not match the price in a WW Studio location. The Online Store’s price may be higher or lower than local WW Studio prices. Prices may also vary between Studios. Our local Studios do not honour the Online Store’s pricing.

Promotional Codes

Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, transferred or otherwise offered. They are not redeemable for cash, and are subject to cancellation or change at any time for any reason.

Product Availability

The availability of Store Products is subject to change at any time without notice. In the event that any goods ordered are not available, we will notify you of a delay or cancellation of all or part of your order. The Online Store reserves the right to limit the quantity of items ordered by person, per household or per order for any reason.

Placement and Acceptance of Your Order

If you wish to purchase any product or service made available through the Site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to WW Canada, Ltd. the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment of completion of any Transaction.

When you enter your credit card information and place your order on the final review page, we will give you an order number. You will also receive an e-mail acknowledging that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card. Although we do not charge you until your order ships, we may preauthorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your available credit. Please contact your credit card issuer for more information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason and/or to limit quantities on any order, without giving any reason or prior notice. You will be notified of our acceptance when your order has been shipped and your credit card charged. If we reject or cancel your order, we will attempt to notify you using the e-mail address you have given us with the order. You agree that we shall not be liable to you or any third party for any cancellation of your order(s). Your credit card will normally not be charged if we reject an order, but if a charge has been made against your card, we will process a refund.

Sales Tax

The Online Store collects and remits sales tax as applicable. The amount of tax charged, if any, depends on the type of item purchased, and the destination of the shipment.

Sales Tax Exemption

First Nations People’s Requirements

To apply for an exemption, you and your order must meet these requirements:

  • You're entitled to a sales tax exemption under the Indian Act
  • The product(s) is being delivered to a reserve*
  • All Federal and Provincial tax exemption requirements are adhered to
  • The below forms are submitted within 30 days of the ship date on your invoice
  • Only claims meeting these requirements will be considered. Submitting a claim is not an official agreement or guarantee that tax will be refunded.

Ontario residents

If you're an Ontario resident getting orders shipped to Ontario but not to a First Nation Reserve, you can still apply for an exemption from the 8% provincial portion of the HST. You must meet the other requirements above and complete the steps below.

How to apply

Submit the following documentation for each order being claimed:

  1. Completed and signed Sales Tax Exemption Form (First Nations)
  2. A copy of one of the following:
    • Certificate of Indian Status (CIS) if the order is for personal use (you must include both sides of the document)
    • Status Indian Band Certification if the order is for band use (you must include both sides of the document)

Submission

You can submit your claims by email, mail, or fax. If you're submitting multiple claims at once, you don't need to submit multiple copies of your CIS or Status Indian Band Certification.

Email submission:

Scan your completed form and a copy of your certificate and email them to shop.ca@ww.com.

Mail submission:

Send the completed form and a copy of your certificate to:

WW Canada
E-Commerce, Manager
1415 Joshuas Creek Dr., Suite #200
Oakville, ON L6H 7L9

We'll review requests within 5 business days of receiving them. If we need more info, your claim may take longer to review and we may need to contact you.

Sales tax refunds are based on applicable GST/HST rules as well as any provincial laws applicable in the province being shipped to. If your claim doesn't meet all requirements, we won't be able to refund any sales tax.

Canceling Your Order

We endeavour to ship items to you quickly and as a result, after you place an order via the Online Store, we will not be able to stop your order from being processed. If you are not happy with your order, please return the products to us as indicated below under Shipping & Returns.

Shipping

All orders placed via the Online Store are subject to product availability and will be shipped according to our shipping policies. Shipping prices include shipping and handling charges. Please review Shipping & Returns for additional information on shipping times, rates, and policies.

Returns

Purchases from the Online Store cannot be returned to any WW Studio locations. Please review our Shipping & Returns for details.

Comments & Submissions

We welcome your comments, notes, messages, ideas, reviews of services or products, feedback, suggestions or other communications (collectively, "Submissions") concerning the Site, which shall be and remain the property of the Online Store.

You may post Submissions so long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. The WW Online Store and its affiliate companies reserve the right (but not the obligation) to monitor, edit and remove any Submission but does not regularly review posted Submissions.

By posting or sending us any Submission, you grant the WW Online Store and its affiliate companies a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publish, display such Submission throughout the world in any media. You irrevocably waive any and all moral rights you have in the Submissions.

By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify the Online Store and its affiliate companies against all claims and liabilities resulting from your Submission. The Online Store and its affiliate companies do not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity.

Links

These Terms & Conditions apply only to this Site, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website's administrator or webmaster.

Third Party Products and Services

You may order services, merchandise or other products through our Site from other parties (collectively, the "Third Party Sellers"). All matters concerning the services, merchandise and other products desired from the Third Party Sellers, including, but not limited to, purchase terms, payment terms, warranties, guarantees, maintenance and delivery, are solely between you and the Third Party Sellers. We make no warranties or representations whatsoever with regard to any services, merchandise and other products provided by the Third Party Sellers. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions.

Disclaimers of Warranty and Limitation of Liability

THE LAWS OF CERTAIN JURISDICTIONS (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC), DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, CONDITIONS OR REPRESENTATIONS, OR THE LIMITATION OF LIABILITY OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

WW cannot and does not represent or warrant that The Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements.

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES, AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY WW ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND. WW MAKES NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT EMAILS SENT FROM WW ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. WW WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE OR THE SITE CONTENTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, WW DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

CERTAIN PROVIDERS OF PRODUCTS MAY SEPARATELY PROVIDE LIMITED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS REGARDING THEIR PRODUCTS. THIS DISCLAIMER DOES NOT APPLY TO SUCH PRODUCT REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE STORE PRODUCTS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE STORE PRODUCTS, OR WITH ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS YOUR RETURN OF THE STORE PRODUCTS IN ACCORDANCE WITH OUR RETURN POLICY.

Your use of the Online Store is at your sole risk and if you are dissatisfied with The Site, its content or with these Online Store Terms, your sole and exclusive remedy is to discontinue using the Site.

General

If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of WW to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit WW’s rights with respect to such breach or any subsequent breaches. EXCEPT WHERE PROHIBITED BY APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) this Agreement shall be governed by and construed under the laws of the province of Ontario without regard to conflicts of law provisions.

The parties hereto confirm that it is their wish that this Agreement as well as other documents relating hereto, including notices, have been and shall be drawn up only in the English language. Les parties aux présentes confirment leur volonté que cette convention de même que tous let documents, y compris tous avis, s’y rattachant, soient rédigés en langue anglaise seulement.

Contact Us

For assistance with returns, questions about your order or other store-related inquiries please contact customer service at 1 (844) 942-2400 or via shop.ca@ww.com.