Have a Pop-Up Blocker/Firewall?


If you've had problems getting our Pop-Up windows you may have a Pop-Up blocker or Firewall that could be suppressing our Pop-Up widows. We understand the desire to block Pop-Up advertisements, however our website uses Pop-Up windows in important places, such as the Help, POINTS Tracker, and Community sections.

If you have a Pop-Up blocker, or firewall on your computer, you may want to consider disabling it while using our website, or contacting the respective company to learn what settings you can change to allow our Pop-Up windows to appear successfully.


Firewalls do their jobs very well, so well that they can block some of our cookies from reaching your computer. If you are experiencing issues receiving Pop-Up windows, loading pages, or getting "error on page" alerts, this may be related to you Firewall/ Pop-Up settings. We suggest that you contact your Firewall company about how to allow our cookies and Pop-Up windows to reach your computer.

We also recommend checking your browser's version and cookie configurations as they both play an important role on our website.

Optimal Browser Versions

It is important to note that some configurations and browsers provide a better user experience on our website.

On a PC:
We best support Internet Explorer, version 5.0 or above. If you have a PC and are using an older version of IE or are using Netscape, you might want to try switching to Internet Explorer.

On a Macintosh:
Macintosh users should use Microsoft Internet Explorer 5.x, Netscape 7.x, or Safari 1.1 or higher.

If you need help upgrading or switching to another browser, please contact the browser company directly for complete directions.

Cookie Configuration

Please make sure your browser has been configured to accept cookies as you will not be able to login to our Online Products or Registered User area if this feature if not enabled. Cookies are small text files placed on your computer that work with your Web browser to facilitate your logins and to provide us with other important information, as described in our Privacy Policy. For more details about cookies and the kind of information we collect from cookies, please read our Privacy Policy. Here is how you check to see if cookies are enabled in your browser:

Internet Explorer 5.x:
Click on "Tools". Then click on "Internet Options". Then select "Security" (while you are there, make sure your settings are on “Medium”). Click the button that says “Custom Level”. Scroll down the list until you see “cookies”. Make sure the "Enabled" buttons are selected.

Internet Explorer 6.x:
Click on "Tools". Then click on "Internet Options". Then select "Privacy" and set the slide to "Medium" level.

  1. Click the "Advanced..." button below the slide, and check the "Override automatic cookie handling" box in the new window.
  2. Click on the "Accept" radio buttons for First-party cookies and Third-party Cookies.
  3. Check the "Always allow session cookies" box.
  4. Click "OK".
  5. You will get a new page that mentions "Settings" on the top and "Web Sites" on the bottom.
  6. Click "OK" at the bottom of this page and continue on browsing as you normally would.

Netscape 7.x:
Click on "Edit" and "Preferences". Double click on "Privacy & Security" then select "Cookies". Make sure "Enable cookies based on privacy settings" or "Enable all cookies" is selected. Please check your privacy settings are set to medium by clicking on the view button.

Macintosh Safari 1.1 or higher:
Click on "Safari" and "Preferences". Then click on "Security." In the "Accept Cookies:" section make sure "Always" or "Only from sites you navigate to" is selected.

If you have any further questions or concerns, please feel free to contact us at techsupport@weightwatchers.ca.